Privacy Policy

Effective Date of Privacy Policy: November 1, 2016

Penguin Random House LLC ("PRH", "we", "us", or "our") respects your concerns about privacy and values the relationship we have with you. This Privacy Policy describes our privacy practices with respect to information collected through the Permissions Portal website (the "Site") only. It does not apply to information collected from you offline or through other websites or online services operated by PRH or its affiliates. If you use or link to any of those websites or services from this Site, please take a moment to review their privacy policies.

By using the Site, you are accepting the practices described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Site. We reserve the right to modify or amend the terms of our Privacy Policy from time to time without notice. Your continued use of our Site following the posting of changes to these terms will mean you accept those changes.

What Information We Collect

Information You Provide Directly To Us:

You provide personal and non-personal information directly to us in several situations, including when you register for a Permissions Portal account or contact us through the Site. Such information includes, but is not limited to, your name, email address, phone number and account password.

Information Collected Using Technology:

When you visit the Site, or interact with emails we send you, we may collect certain non-personal information about your usage or device by automated means or by using the following technologies:
  • Cookies (or browser cookies). A cookie is a small text file placed on the hard drive of your computer or other Internet-connected device that uniquely identifies your browser to store information or settings in your browser. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to use all of the features of the Site.
  • Web Server Logs. In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet.
  • Web Beacons. Pages of the Site and our emails to you may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit us, for example, to count how many times those pages have been visited and for other related Site statistics.

Third Party Web Analytics Services

We may use third party web analytics services on the Site and in emails we send to you. The service providers that administer these services also use technologies such as cookies, web server logs, web beacons and similar technologies to help us analyze how you use the Site and our emails.

California Do Not Track Notice

Some browsers offer a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. We do not respond to these "Do Not Track" signals. At this time, we do not track your personal information about your online activities over time and across third party websites. We also do not authorize third parties to collect any personal information from you on this website for these purposes.

How We Use Your Information

We may use the information that we collect on the Site for a variety of purposes, including to:
  • Provide you with the services you request
  • Communicate with you about your account with us and send you information about features on the Site
  • Communicate with you about changes to our policies
  • Maintain or administer the Site, perform business analyses, or for other internal purposes to optimize or improve the quality of our business, the Site, and the products and services we offer
  • Detect, investigate, and prevent activities that may violate our policies or be illegal
  • As otherwise described to you at the point of collection or pursuant to your consent

Who We Share Your Information With

Except as described below, we do not disclose your personal information to any person or entity outside PRH. In no event will we sell or rent your personal information as part of a customer list or similar transaction without your express permission.

Third Party Service Providers

We may share your personal information with third party service providers that perform functions on our behalf. These entities have access to your information only as needed to perform their functions.

Corporate Parents and Affiliates

We may share your personal information with our corporate parents and other affiliated entities for a variety of purposes, including business, operational and marketing purposes.

Other Third Parties When Required By Law or In Emergency Situations

We may also use or disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Site; (b) protect and defend our rights or property, the Site or our users, and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Site or the public.

Other Parties In Connection With a Transaction

We may change our ownership or corporate organization while providing the Site. We may also sell certain assets associated with the Site. In such event, we may transfer some or all of your personal information to a company acquiring all or part of our assets or to another company with which we have merged. Under such circumstances we would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy, as it may be amended from time to time. Nevertheless, we cannot ensure that an acquiring company or the merged company will have the same privacy practices or treat your information the same as described in this Privacy Policy.

Other Parties With Your Consent

We may share personal information about you with other third parties when you consent to such sharing. In addition to the disclosures above, we may disclose non-personal information to third parties, such as aggregate website usage data or demographic reports that do not describe or identify individual users.

Security of Your Personal Information

PRH takes reasonable steps to help protect and secure your personal information. However, please remember that no data storage or data transmission over the Internet, or by other means, can be guaranteed to be 100% secure. Thus, PRH cannot ensure or warrant the security of any information you transmit to us. Therefore, you understand, acknowledge and agree that you transmit your personal information to the Site at your own risk.

Third Party Content and Links to Third Party Websites

The Site may contain content hosted or served by third parties or link to websites operated by third parties. Please be advised that the practices described in this Privacy Policy for PRH do not apply to information gathered by these third parties. We are not responsible for the actions and privacy policies employed by any third party, and our hosting of third party content or linking to third party websites does not constitute an endorsement of the content or business practices of those third parties.

Governing Law

The Site is published in the United States. We attempt to protect the personal information of all users of the Site and we attempt to comply with local data protection and consumer rights laws to the extent they may apply to PRH's services, but the Site is primarily targeted to United States citizens and our policies are directed at compliance with those laws. If you are uncertain whether this Privacy Policy conflicts with the applicable local privacy laws where you are located, you should not submit your personal information to PRH.

Notice to Non-US Users

If you are located outside the United States of America, you should be aware that your personally identifiable information will be transferred to the United States of America, the laws of which may be deemed by the your country to have inadequate data protection. If you are located in a country outside the United States of America and voluntarily submit personally identifiable information to us on the Site, you thereby consent to the general use of such information as provided in this Privacy Policy and to the transfer of that information to, and/or storage of that information in, the United States of America.

Changes to This Privacy Policy

As the Site continues to develop, we may add new services and features to them. In the event that these additions affect our Privacy Policy, or if other changes in our privacy practices or applicable laws necessitate changes to the Privacy Policy, this document will be updated accordingly. If we make a material change in the way we use your personal information, we will provide prominent notice of the change on the Site.

How To Opt-Out or Correct Your Information

You may always opt-out of receiving future commercial emails and newsletters from PRH. We provide you with the opportunity to opt-out of receiving such communications from us by clicking on the "unsubscribe" link within the email you receive. Please note that your request not to receive unsolicited commercial emails from us will not apply to messages that you request or that are not commercial in nature.

How To Contact Us

If you have any questions about this Privacy Policy, you may contact us as follows:

By mail:
Online Privacy Attn: Customer Service Penguin Random House 1745 Broadway New York, NY 10019

(800) 793-2665

You can talk to a Customer Service representative via phone at 1-800-733-3000, between the hours of 8:30am and 5:30pm EST. You can also contact us by email